Privacy Policy

SolarRock (trading as Four Fish Pty Ltd, ABN: 34 648 286 766) ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our affordable and safe solar panel removal services.

By accessing our website, submitting inquiries, or using our services, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We may collect personal information that identifies you, including but not limited to:

• Contact details (name, email, phone number, address)
• Service-related information (details about your solar panel system, removal requests)
• Payment and billing information (for invoicing and transactions)
• Website usage data (cookies, IP address, browsing behavior)

2. How We Use Your Information

We collect and use your personal information for purposes including:

• Providing and managing solar panel removal services
• Processing inquiries, bookings, and payments
• Communicating service updates, offers, and important notices
• Improving our services and customer experience
• Complying with legal and regulatory obligations

3. Disclosure of Personal Information

We may share your information with third parties only when necessary, such as:

• Service providers (e.g., subcontractors, waste disposal partners)
• Legal and regulatory authorities (if required by law)
• Financial institutions (for payment processing)

We do not sell or rent your personal information to third parties for marketing purposes.

4. Security of Your Information

We implement industry-standard measures to protect your data from unauthorized access, misuse, or loss. However, no online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Access and Correction of Your Information

You have the right to:

• Request access to the personal information we hold about you
• Correct any inaccurate or outdated details
• Opt out of marketing communications

To exercise these rights, contact us at info@removesolar.com.au.

6. Cookies and Website Tracking

Our website may use cookies to enhance user experience. You can disable cookies in your browser settings, but some features may not function properly.

7. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date.